09
Jul, 2020
Change Management
Content
Introduction
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Foreword
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What is change?
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An overview of the change management methodology
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Roles in a change management context
1 - Formulating the change
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Introduction
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1.1 - Implementing a structure to steer the change
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Identifying the sponsor or sponsors
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Setting up the steering committee – which structure is most appropriate for the scope of the project?
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Setting up the operational team to drive the change
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Organising a project kick-off involving the project steering groups
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1.2 - Defining the objectives and expected benefits for the company and its employees
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Carrying out an in-depth needs analysis
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Defining the vision and the objectives of the project
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1.3 - Identifying and clarifying the need for change
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Identifying and analysing the stakeholders in a change project context
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Analysing the impact of change
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Evaluating the risks for your company
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Identifying the main stages of the project and their impact on the change
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Formalising the project ID sheet
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1.4 - Evaluating readiness for change
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Analysing the company’s readiness for change
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Carrying out a reality check
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Identifying the barriers and internal obstacles to change
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1.5 - Determining and defining the scope of the change
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Evaluating the main fields of action and charting the principle actions
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For smaller projects - some essential elements
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Quiz - Formulating change
2 - Planning the change
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Introduction
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2.1 - Defining the support approach
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Defining the main activities
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Defining the major project milestones
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Defining the communication plan
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Defining a support and training plan
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Defining and briefing the sponsor about the project roadmap
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2.2. - Planning the involvement of various different stakeholders
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Defining the involvement of the stakeholders and their support
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Identifying/recruiting members of the Change Net and naming a community manager
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2.3 - Planning the transition
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Planning all measures to ensure objectives are met
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Aligning measures with daily business
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Adding all the planned measures to the operational canvas
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For smaller projects - some essential elements
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Quiz - Planning the change
3 - Implementing the change
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Introduction
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3.1 - Setting up activities to support the daily business
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Providing concrete support for the daily business to provide results
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Integrating these support measures in the day to day context
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3.2 - Mobilising the stakeholders
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Gathering feedback and involving employees
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Analysing resistance and anxiety
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Implementing contingency measures to support the stakeholders
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Activating and animating the change agents (Change Net)
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3.3 - Delivering the results of the project
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Setting priorities for the results to achieve (short, medium and long-term)
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Showing the results in daily business terms
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Integrating the results in daily working processes
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3.4 - Steering
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Conducting a monthly follow up on all the planned actions and keeping the strategic canvas up to date based on the operational canvas
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Updating the progress indicators in the project sheet
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Presenting progress to the Change Team and to the project sponsor(s) using the strategic canvas and the project sheet
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Tracing identified risks in the matrix and defining potential countermeasures
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For smaller projects - some essential elements
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Quiz - Implementing the change
4 - Measuring and anchoring the change
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Introduction
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4.1 - Transferring change to the daily business
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4.2 - Measuring adoption and benefits
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4.3 - Adjusting and undertaking corrective measures
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For smaller projects - some essential elements
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Quiz - Measuring and anchoring the change
5 - Closing the change
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Introduction
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5.1 - Measuring the benefits achieved
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5.2 – Communicating
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5.3 - Attributing meaning to the change
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5.4 – HandOver
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Small project - the essentials
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Quiz - Closing the change
Conclusion
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Congratulations!
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Course attendance certificate